Improving Grantseeker Experiences: workshop for small-to-medium funders

How to give your grantseekers and grantees a better experience (without becoming overwhelmed).

One-day course

In-person training


Express your interest here

Share your email and we will get back to you about dates, logistics and so on.

When and where is it?

We'll be running workshops from June 2022, on dates that will be agreed with participants who express an interest in attending. We will pick venues to be as convenient as possible for participants.

Who is it for?

The workshop is for grantmakers who work for private, government or corporate funders that that award less than £10m a year.

We will run training for larger funders soon.

What you will learn

The workshop will involve some group teaching, individual interactive sessions and small-group sessions.

Our goal is to help participants to:

  • Become familiar with a range of avoidable problems grantseekers and grantees can experience when trying to use funding services and systems.
  • Develop an understanding of how accessible grantmaking services are driven by certain values and working practices, more than technologies.
  • Learn about what the discipline of ‘service design’ is and how it can help grantmakers, including those trying highly participative forms of awarding.
  • Acquire familiarity with useful tools and techniques for improving experiences within the grantmaking sector.
  • Understand how smaller organisations can approach improving their service experiences differently from larger funders.
  • Get feedback on specific grantseeker and grantee experience challenges that you are facing with grantmaking peers, and work on these collaboratively, supported by Gemma and Tom.

By the end of the sessions, each participant will have a small set of clear, relevant service experience improvements, ready to take away and work on.

What is the cost?

The workshop is £249, and no additional VAT is payable. This represents a 50% discount on the usual price of this training, and is being offered because this workshop is a pilot.

Meet the trainers

Gemma Bull a blonde white woman in her late thirties
Gemma Bull
Gemma was Funding Strategy Director for the UK's largest community funder, which awards £600 million annually. Her responsibilities included leading hundreds of people and driving a redesign of the whole organisation’s grantmaking. Previously she was a Managing Director at Leonard Cheshire Disability and Head of Innovation at Save the Children. She now specialises in supporting organisations to innovate, improve and collaborate.
Tom Steinberg, a balding white man in his 40s, with glasses
Tom Steinberg
Tom is a nonprofit CEO turned grantmaker. He founded civic tech pioneers mySociety and worked at the UK Prime Minister’s Strategy Unit before leading digital transformation at two of the UK’s largest institutional funders. Tom is an Ashoka Fellow, the co-director of an education project based at the Harvard Kennedy School, and a board member at the International Consortium of Investigative Journalists.